Your account will move from your current custodian, Equity Trust Company and Axos Clearing, to the new custodian, ETC Brokerage Services (ETCB), an Equity Trust Company affiliate.

If you have an existing ETC Brokerage Services account, that account number will not change. Your Equity Trust account number starting with “D” and/ or “200” will change to your ETC Brokerage Account number. We will be sending you additional information in the future, and you can consult with your Financial Advisor. Please also refer to the Notice sent in the mail to you related to account numbers and how assets from different custodians will consolidate into an ETC Brokerage Services account.​

No. All relationships with your existing financial representative or advisor will remain the same.

At no cost to you, your brokerage positions cleared through Axos Clearing will transfer to ETCB and your Equity Trust account will transfer to ETCB (the “transfer”).

You do not need to take any action to participate in the transfer.

The transfer will automatically and securely occur during the weekend of July 27, 2024 (the “conversion date”).

• Email [email protected] to inform us of your intent to opt out; and
• Close or move your account(s) to another custodian of your choice. If closing your account, your distribution/withdrawal paperwork must be in good order and received on or before July 25, 2024. If transferring to a new custodian, that custodian must provide ETC Brokerage Services with transfer instructions that are in good order, on or before July 25, 2024. These requests can be submitted to your designated Financial Advisor, via fax 440-365-1447, or mailed to Equity Trust Company, Attn: EAS Operations, PO Box 451249, Westlake, OH 44145.

Please note, a distribution from a retirement account could result in a taxable consequence. Please contact your designated Financial Advisor and/or your tax professional for more information.

Additionally, if you contact us to object (via email) but do not take the necessary steps to close or transfer your account as outlined above, then you will participate in the Transfer and your account(s) will automatically transfer to ETCB on the Conversion Date. If you object to the Transfer in accordance with the steps above, then your ETCB transfer fees will be waived. ETCB will also waive your account transfer fee for 60 days after the conversion date. Note that other applicable fees, consistent with the new Fee Schedule, may apply.

After July 25, 2024, we will reject any requests to transfer assets to another firm/custodian or close an account. If this happens, we will instruct you to have your new firm/custodian resubmit the request on or after July 29, 2024. We will resume accepting transfer requests the week of July 29, 2024.

Yes, all accounts will move at the same time.

After you establish new login credentials through the ETC Brokerage Services portal, you will have access to view certain statements, confirms, and tax documents. Please see FAQ for information on how to access your account. You may also contact your representative/advisor who can provide additional information.

Additionally, if you are unable to access your ETCB account online, you can access your brokerage documents by directly logging into your Investor Mailbox. The URL for this direct login is https://im.mediantonline.com/invmailbox/ETCB/login. You will need to self-register your account upon your first login. The account number to enter will be your eight (8) digit existing ETCB account number without any dashes. Should you need any assistance, please contact ETCB directly at 877-819-8918.

You can access your ETC Brokerage Services account by visiting our website, www.etcbrokerage.com and clicking on the ETC Brokerage Account Login link at the top right of the page. You will be required to use your new username and temporary password. This information will be communicated to you at a later date. You can find a WealthStation Investor User Guide for establishing credentials here.

Please be on the lookout for future communications or updates to these FAQs.

Note that an email address is required to gain access to your account online. Please provide an email address to us if you have not already.

Additionally, if you are unable to access your ETCB account online, you can access your brokerage documents by directly logging into your Investor Mailbox. The URL for this direct login is https://im.mediantonline.com/invmailbox/ETCB/login. You will need to self-register your account upon your first login. The account number to enter will be your eight (8) digit existing ETCB account number without any dashes. Should you need any assistance, please contact ETCB directly at 877-819-8918.

Yes, your paperless preferences will move to ETC Brokerage Services. Please ensure that your account’s contact information and delivery preferences are up to date with your Financial Advisor and ETCB before July 19, 2024.

On Thursday, July 25, 2024, after market close, we will cancel any order to purchase or sell securities that remains open in your account. Please note that cancelled orders will not automatically be reentered.

Your designated Financial Advisor will be able to place orders in your account(s) through market close on Friday, July 26, 2024. After that, access will be restricted. Starting on Monday, July 29, 2024, when the market opens, access will be restored, and your designated Financial Advisor can log into ETCB’s trading portal to transact in your account(s). Please note that although trading can continue through Friday, July 26, 2024, only ‘Day’ orders will be accepted. Good-til-Canceled (GTC) orders will not be accepted until Monday, July 29, 2024.

Through Thursday, July 25, 2024, orders will be handled by Axos Clearing for execution and settlement. Beginning Friday, July 26, 2024, orders will continue to be placed with ETCB, and will be executed and settled by ETCB.

After the transfer, we will deposit your cash in our FDIC Insured Deposit Program. We encourage you to review the disclosures concerning this program in your new Account Owner Agreement and the FDIC Insured Deposit Program documents.

Some assets in your existing Equity Trust account will not move to ETCB in the transfer. Equity Trust will continue to custody precious metals, physical real estate, cryptocurrency, and a small subset of investments that cannot transfer at this time (generally due to a bankruptcy, receivership, or litigation). If you are invested in any of these assets, Equity Trust will be providing more information.

Axos will continue to send statements on a regular basis, monthly or quarterly, for any position that remains at Axos until the account reflects a $0.00 balance. You will need to review your Axos account statements for additional information.

Yes. To view your updated agreements and disclosures, see: Important Documents and Agreements.

Depending on your account type, you could receive account statements from Axos Clearing, Equity Trust, and ETCB. These statements will show account activities and the transfer of your assets. Going forward, you will receive your brokerage account statements from ETCB. Similarly, you could receive Internal Revenue Service (“IRS”) tax forms reflecting reportable activity in your account for the 2024 tax year from Axos Clearing, Equity Trust, and/or ETCB. You may be required to account for information from all tax forms when completing your tax returns. Please consult your tax advisor with questions regarding tax reporting.

Please click here to view ETC Brokerage’s Privacy Notice.

Please click here to view the Directed Trustee Agreements and select your account type.

To view ETC Brokerage’s current Customer Relationship Summary (Form CRS), please click here.