IMPORTANT UPDATE:

Yes. Equity Trust Company will remain the custodian on your account. The relationship with Equity Trust Company will not change.

The asset number for your ETC Brokerage account position within your Equity Trust account will be changing from 076719 to a new Asset Number. This will be visible within the Portfolio Positions page in myEQUITY and on your Equity Trust quarterly statements.

Yes.  You will still be able to access your ETC Brokerage account through myEQUITY via a single sign on like you do today.

By not exercising your right to opt out of the Transfer and continuing to maintain your account, you are agreeing to terms in the above referenced Agreement and the Disclosures and Notices, all of which can found here. To request a free paper copy of these Agreements or disclosures, please contact us at: 877-403-0369 or email [email protected].

Axos will transfer your positions to ETCB, at no cost to you (the “transfer”). The transfer will automatically and securely occur during the weekend of December 2, 2023 (the “conversion date”). You do not need to take any action to participate in the transfer.

You have the right to object from the transfer by taking the following steps:

1. Email [email protected] to inform us of your intent to opt out; and
2. Close or move your account(s) to another custodian of your choice. If closing your account, you will liquidate your positions on or before November 29, 2023 and any cash proceeds will be swept to your Equity Trust account. If transferring to a new custodian, that custodian must provide ETCB with transfer instructions that are in good order, on or before November 29, 2023. These requests can be faxed to 440-365-1447 or mailed to ETCB, Attn: ETC Brokerage, PO Box 451340, Westlake, OH 44145.

If you contact us to object but do not take the necessary steps as outlined above to close or transfer your account, then you will participate in the transfer and your account(s) will securely and automatically transfer to ETCB on the conversion date. If you object to the transfer in accordance with the steps above, then your ETCB transfer fees will be waived.  ETCB will also waive your ACAT fee for 60 days after the conversion date if you are unsatisfied with the services offered or submitted your transfer after the conversion date. Note that other applicable fees, consistent with the new Fee Schedule, may apply.

Please note, after November 29, 2023, we will reject any requests to transfer assets to another firm/custodian or close an account. If this happens, we will instruct you to have your new firm/custodian resubmit the request on or after December 4, 2023. We will also not accept incoming transfers after November 24, 2023. We will resume accepting new transfer requests the week of December 4, 2023.

On Wednesday, November 29, 2023, after market close, we will cancel any order to purchase or sell securities that remain open in your account. Please note that cancelled orders will not automatically be reentered. If you would like to reenter an order, you will need to contact us to reenter the order on December 4, 2023. We encourage you to review all your open orders in advance of the transfer.

Orders can continue to be placed in your account from the current trading portal through market close, 4 pm ET, on Wednesday, November 29, 2023. After that, online trading will be disabled and orders can only be placed by calling ETCB through market close, Friday, December 1, 2023. To give us time to prepare for the transfer, access to your existing account will be restricted over the conversion weekend. Starting on Monday, December 4, 2023, when the market opens, access to your new account will be available and trading through ETCB’s trading portal will resume. Please note that although trading can continue through Friday, December 1, 2023, only ‘Day’ orders will be accepted. Good-til-Canceled (GTC) orders will not be accepted until Monday, December 4, 2023.

Through Wednesday, November 29, 2023, orders will be routed to Axos Clearing, our current clearing firm, for execution and settlement. Beginning Thursday, November 30, 2023, all equity orders will continue to be placed with ETCB as described above in Q8, but they will be executed and settled by ETCB. All mutual fund orders will continue to be placed with ETCB as described in Q8, but will be executed and settled by Axos Clearing

Axos will continue to send statements on a regular basis, monthly or quarterly, for any position that remains at Axos until the account reflects a $0.00 balance. Please review your Axos account statements for additional information.

If any of your securities are impacted by a voluntary corporate action (e.g., a tender offer) on or around the conversion date, those securities will likely remain in your Axos account until the corporate action is completed. Upon completion (and with no action on your part), the securities or cash proceeds will move to your ETCB account. Until then, they will not be reflected in your ETCB account. Therefore, you will not be able to trade these securities at ETCB and we will not be able to provide you with reporting on these securities. Please review your Axos account statements for additional information. If you request to transfer your assets/opt out of the transfer, corporate actions could impact the ability to move your asset. In that case, the asset(s) will remain with Axos until the corporate action is complete.

The value of any securities or resulting cash proceeds for corporate action events that remain in your current Axos account will not be included in your ETCB account.  You will not be able to trade these securities at ETCB, nor will ETCB be able to provide you with any reporting on these securities.  Please consult your Axos account statements for information about any securities affected by a corporate action.

The table below outlines the key differences between the two products.

If you currently invest your cash with Equity Trust Company, this will not change. Additionally, unless otherwise directed by you, cash will continue to sweep back to your Equity Trust Company account.

Additionally, please note that the last day to add options trading to your existing brokerage account is November 1, 2023. After this date, ETCB will not accept any options applications until after the conversion. Additionally, please note that only our new Options Agreement containing the new appropriate disclosures will be accepted. ETCB will not be able to accept any outdated versions of our forms after the conversion.

No. You will need to refer to your historical Axos account statements or you can email [email protected] and make a specific request for historical information.

1. One from Axos Clearing, displaying a zero balance along with any account activity details that took place prior to the transfer, as well as the movement of all securities, funds, and balances to ETCB; and
2. Another from ETCB detailing any account activity that took place after the transfer, as well as the receipt of all securities and funds from your Axos account(s).

After the conversion, you will continue to receive your brokerage account statements no less frequently than quarterly.

In addition to accessing your ETCB account through your myEQUITY account like you do today, you also have direct access to your account through a link on the ETCB website.

Your existing username for this direct access will remain the same, but you will be sent a new temporary password upon conversion. More information on this temporary password will be communicated at a later date. Please be on the lookout for future communications or updates to these FAQs.

Additionally, the existing URL for direct access will be changing so it will be important to discontinue using any bookmarked websites for ETCB upon the conversion.

Your account will move from your current custodian, Equity Trust Company, to the new custodian, ETC Brokerage (ETCB), an Equity Trust Company affiliate.

If you have an existing ETC Brokerage account, that account number will not change. Your Equity Trust account number starting with “D” and/ or “200” will change. We will be sending you additional information in the future, and you can consult with your financial professional.

No. All relationships with your existing financial representative or advisor will remain the same.

Yes. To view your updated agreements and disclosures, see: Important Documents and Agreements.

At no cost to you, your brokerage positions cleared through Axos will transfer to ETCB and your Equity Trust account will transfer to ETCB (the “transfer”).

You do not need to take any action to participate in the transfer. However, if you do not have an existing ETCB account as of the date of this Notification, please contact your Designated Financial Advisor who has additional information for you.

The transfer will automatically and securely occur during the weekend of December 2, 2023 (the “conversion date”).

You have the right to object to the transfer by taking the following steps:

Please note, a distribution from a retirement account could result in a taxable consequence. Please contact your Designated Financial Advisor and/or your tax professional for more information.

Additionally, if you contact us to object (via email) but do not take the necessary steps to close or transfer your account as outlined above, then you will participate in the Transfer and your account(s) will securely and automatically transfer to ETCB on the Conversion Date. If you object to the Transfer in accordance with the steps above, then your transfer fees will be waived. ETCB will also waive your ACAT fee for 60 days after the conversion date if you are unsatisfied with the services offered or submitted your transfer after the conversion date. Note that other applicable fees, consistent with the new Fee Schedule, may apply.

After November 29, 2023, we will reject any requests to transfer assets to another firm/custodian or close an account. If this happens, we will instruct you to have your new firm/custodian resubmit the request on or after December 4, 2023. Note, we will also not process new incoming transfers after November 24, 2023. We will resume accepting new transfer requests the week of December 4, 2023.

On Wednesday, November 29, 2023, after market close, we will cancel any order to purchase or sell securities that remains open in your account.  Please note that cancelled orders will not automatically be reentered.  If you would like to reenter an order, you will need to contact us or your Designated Financial Advisor to reenter the order on December 4, 2023. We encourage you to review your open orders with your Designated Financial Advisor in advance of the transfer.

To give us time to prepare for the transfer, your Designated Financial Advisor will be able to place orders in your account(s) through market close on Friday, December 1, 2023. After that, access will be restricted. Starting on Monday, December 4, 2023, when the market opens, access will be restored, and your Designated Financial Advisor can log into ETCB’s new trading portal to transact in your account(s). Please note that although trading can continue through Friday, December 1, 2023, only ‘Day’ orders will be accepted. Good-til-Canceled (GTC) orders will not be accepted until Monday, December 4, 2023.

Through Wednesday, November 29, 2023, orders will be routed to Axos Clearing, our current clearing firm, for execution and settlement. Beginning Thursday, November 30, 2023, orders can continue to placed with ETCB, but they will be executed and settled by ETCB.

You can access your ETC Brokerage account by visiting our website, www.etcbrokerage.com and clicking on the ETC Brokerage Account Login link at the top right of the page. You will be required to use your new username and temporary password. This information will be communicated to you at a later date. Please be on the lookout for future communications or updates to these FAQs.

Note that an email address is required to gain access to your account online. Please provide an email address to us if you have not already.

After you establish new login credentials through the ETC Brokerage portal, you will have access to view certain statements, confirms, and tax documents. Please see Q13 above for information on how to access your account. You may also contact your representative/advisor who can provide additional information.

Additionally, if you are unable to access your ETCB account online, you can access your brokerage documents by directly logging into your Investor Mailbox. The URL for this direct login is https://im.mediantonline.com/invmailbox/ETCB/login. You will need to self-register your account upon your first login. The account number to enter will be your eight (8) digit ETCB account number without any dashes. Should you need any assistance, please contact ETCB directly at 877-819-8918.

Axos will continue to send statements on a regular basis, monthly or quarterly, for any position that remains at Axos until the account reflects a $0.00 balance. You will need to review your Axos account statements for additional information.

If any of your securities are impacted by a voluntary corporate action (e.g., a tender offer) on or around the conversion date, those securities will likely remain in your Axos account until the corporate action is completed. Upon completion (and with no action on your part), the securities or cash proceeds will move to your ETCB account. Until then, they will not be reflected in your ETCB account. Therefore, you will not be able to trade these securities at ETCB and we will not be able to provide you with reporting on these securities. Please review your Axos account statements or consult your Designated Financial Advisor for additional information. If you request to transfer your assets to opt out of the transfer, corporate actions could impact the ability to move your asset. In that case, the asset(s) will remain in your Axos account until the corporate action is complete.

The value of any securities or resulting cash proceeds for corporate action events that remain in your current Axos account will not be included in your ETCB account.  You will not be able to trade these securities at ETCB, nor will ETCB be able to provide you with any reporting on these securities.   Please consult your financial representative for additional information.

If you elected to have your excess cash swept and invested into the Axos Clearing Insured Deposits Program, these funds will be redeemed from the Axos program and then transferred and deposited into the ETC Brokerage Services FDIC Insured Deposit Program.

The table below outlines the key differences between the two products.

Yes. The last date ETCB will open a new brokerage account is November 1, 2023. After this date, ETCB will not accept any brokerage account applications until after the conversion. Additionally, please note that only our new Brokerage Applications containing the new Brokerage Account Agreement and appropriate disclosures will be accepted. ETCB will not be able to accept any outdated versions of our applications after the conversion.

Additionally, please note that the last day to add options trading to your existing brokerage account is November 1, 2023. After this date, ETCB will not accept any options applications until after the conversion. Additionally, please note that only our new Options Agreement containing the new appropriate disclosures will be accepted. ETCB will not be able to accept any outdated versions of our forms after the conversion.

Please click here to view ETC Brokerage’s Privacy Notice.

Depending on your account type, you could receive account statements for the last reporting period of 2023 from Axos Clearing, Equity Trust, and ETCB. These statements will show account activities and the transfer of your assets. Going forward, you will receive your brokerage account statements from ETCB. Similarly, you could receive Internal Revenue Service (“IRS”) tax forms reflecting reportable activity in your account for the 2023 tax year from Equity Trust and/or ETCB. You may be required to account for information from all tax forms when completing your tax returns. Please consult your tax advisor with questions regarding tax reporting.

Some assets in your Equity Trust account will not move to ETCB in the transfer. Equity Trust will continue to custody precious metals, physical real estate, cryptocurrency, and a small subset of investments that cannot transfer at this time (generally due to a bankruptcy, receivership, or litigation). If you are invested in one of these assets, Equity Trust will be providing more information.

By not exercising your right to opt out of the Transfer and continuing to maintain your account, you are agreeing to terms in the above referenced Agreement and the Disclosures and Notices, all of which can be found here. To request a free paper copy of these Agreements or disclosures, please contact us at: 877-403-0369 or email [email protected].

Axos will transfer your positions to ETCB, at no cost to you (the “transfer”). The transfer will automatically and securely occur during the weekend of December 2, 2023 (the “conversion date”). You do not need to take any action to participate in the transfer.

You have the right to object from the transfer by taking the following steps:

1. Email [email protected] to inform us of your intent to opt out; and
2. Close or move your account(s) to another custodian of your choice. If closing your account, you will liquidate your positions on or before November 29, 2023 and any cash proceeds will be swept to your Equity Trust account. If transferring to a new custodian, that custodian must provide ETCB with transfer instructions that are in good order, on or before November 29, 2023. These requests can be faxed to 440-365-1447 or mailed to ETCB, Attn: ETC Brokerage, PO Box 451340, Westlake, OH 44145.

If you contact us to object but do not take the necessary steps as outlined above to close or transfer your account, then you will participate in the transfer and your account(s) will securely and automatically transfer to ETCB on the conversion date. If you object to the transfer in accordance with the steps above, then your ETCB transfer fees will be waived. ETCB will also waive your ACAT fee for 60 days after the conversion date if you are unsatisfied with the services offered or submitted your transfer after the conversion date. Note that other applicable fees, consistent with the new Fee Schedule, may apply.

Please note, after November 29, 2023, we will reject any requests to transfer assets to another firm/custodian or close an account. If this happens, we will instruct you to have your new firm/custodian resubmit the request on or after December 4, 2023. We will also not accept incoming transfers after November 24, 2023. We will resume accepting new transfer requests the week of December 4, 2023.

On Wednesday, November 29, 2023, after market close, we will cancel any order to purchase or sell securities that remain open in your account. Please note that cancelled orders will not automatically be reentered. If you would like to reenter an order, you will need to contact us to reenter the order on December 4, 2023. We encourage you to review all your open orders in advance of the transfer.

Orders can continue to be placed in your account from the current trading portal through market close, 4 pm ET, on Wednesday, November 29, 2023. After that, online trading will be disabled and orders can only be placed by calling ETCB through market close, Friday, December 1, 2023. To give us time to prepare for the transfer, access to your existing account will be restricted over the conversion weekend. Starting on Monday, December 4, 2023, when the market opens, access to your new account will be available and trading through ETCB’s trading portal will resume. Please note that although trading can continue through Friday, December 1, 2023, only ‘Day’ orders will be accepted. Good-til-Canceled (GTC) orders will not be accepted until Monday, December 4, 2023.

Through Wednesday, November 29, 2023, orders will be routed to Axos Clearing, our current clearing firm, for execution and settlement. Beginning Thursday, November 30, 2023, orders can continue to placed with ETCB as described above in Q6, but they will be executed and settled by ETCB.

If you do not have an online account today but would like to create one, please contact ETCB directly at 877-403-0369 for more information.

Axos will continue to send statements on a regular basis, monthly or quarterly, for any position that remains at Axos until the account reflects a $0.00 balance. Please review your Axos account statements for additional information.

If any of your securities are impacted by a voluntary corporate action (e.g., a tender offer) on or around the conversion date, those securities will likely remain in your Axos account until the corporate action is completed. Upon completion (and with no action on your part), the securities or cash proceeds will move to your ETCB account. Until then, they will not be reflected in your ETCB account. Therefore, you will not be able to trade these securities at ETCB and we will not be able to provide you with reporting on these securities. Please review your Axos account statements for additional information. If you request to transfer your assets/opt out of the transfer, corporate actions could impact the ability to move your asset. In that case, the asset(s) will remain with Axos until the corporate action is complete.

The value of any securities or resulting cash proceeds for corporate action events that remain in your current Axos account will not be included in your ETCB account.  You will not be able to trade these securities at ETCB, nor will ETCB be able to provide you with any reporting on these securities.  Please consult your Axos account statements for information about any securities affected by a corporate action.

The table below outlines the key differences between the two products.

Additionally, please note that the last day to add options trading to your existing brokerage account is November 1, 2023. After this date, ETCB will not accept any options applications until after the conversion. Additionally, please note that only our new Options Agreement containing the new appropriate disclosures will be accepted. ETCB will not be able to accept any outdated versions of our forms after the conversion.

No. You will need to refer to your historical Axos account statements or you can email [email protected] and make a specific request for historical information.

Please click here to view ETC Brokerage’s Privacy Notice.

1. One from Axos Clearing, displaying a zero balance along with any account activity details that took place prior to the transfer, as well as the movement of all securities, funds, and balances to ETCB; and
2. Another from ETCB detailing any account activity that took place after the transfer, as well as the receipt of all securities and funds from your Axos account(s).

After the conversion, you will continue to receive your brokerage account statements no less frequently than quarterly.