To view ETC Brokerage Services’ [ETCB] current Client Relationship Summary (Form CRS), please click here.

Yes. Equity Trust Company will remain the custodian on your account. The relationship with Equity Trust Company will not change.  The asset number for your ETC Brokerage account position within your Equity Trust account will be changing from 076719 to a new Asset Number. This will be visible within the Portfolio Positions page in myEQUITY and on your Equity Trust quarterly statements.   You will also receive account statements directly from ETC Brokerage Services.

Yes.  You will still be able to access your ETC Brokerage account through myEQUITY via a single sign on as you do today.

No. Your ETC Brokerage account number transferring from Axos and your Equity Trust account number will both remain the same.

Yes. Effective with the Conversion Date, your ETCB account(s) will be governed by ETCB’s updated Account Owner Agreement. By not exercising your right to opt out of the Transfer and continuing to maintain your account, you are agreeing to terms to the above referenced Agreement and the Disclosures and Notices, all of which can found at on our website. To request a free paper copy of these Agreements or disclosures, please contact us at: 877-403-0369 or email [email protected].

Unless you Opt Out of this conversion, Starting November 15, 2024, your account will transfer from Axos Clearing to ETCB.  The transfer process typically takes four business days.  Axos Clearing will facilitate the transfer of your positions to ETCB at no cost to you (the “Transfer”). There is no action needed on your part for your account to transfer from Axos. 

Yes – please refer to the communication you received from ETCB related to the Opt Out process.  Please also note that ETCB will waive your account transfer fee for 60 days after the conversion date if you are submit your transfer request after the conversion date. Note that other applicable fees, consistent with the new Fee Schedule, may apply.

• Orders can continue to be placed in your existing account through the current process through market close, 4:00 pm ET, on Thursday, November 14, 2024.
• On Friday, November 15, 2024 – any trades you may want to place will be through our representatives dedicated to assist you at 877-403-0369. All trades through representatives on this date will be assessed an “on-line” rate as noted in the Commission and Fee schedule.
  • To give us time to prepare for the Transfer, access to your existing account will be restricted over the Transfer weekend of November 16 – 17, 2024.
  • Starting on Monday, November 18, 2024, when the market opens, access to your new account at ETCB and trading will be available
• See Q19. for information on trading options upon conversion.

• Yes. Please click here to view the updated fee schedule.

In general, no. The ETC Brokerage Services trading platform is essentially the same design and set up as it is today. You will continue to have the same features available to you. 

Yes, your paperless preferences will move to ETC Brokerage. Please ensure that your account’s contact information and delivery preferences are up to date with ETCB before November 7, 2024.

Axos will continue to send statements on a regular basis, monthly or quarterly, for any position that remains at Axos until the account reflects a $0.00 balance. Please review your Axos account statements for additional information.

If any of your securities are impacted by a corporate action (e.g., a tender offer) on or around the Conversion Date, those securities will likely remain in your Axos account until the corporate action is completed. Upon completion (and with no action on your part), the securities or cash proceeds will move to your ETCB account. Until then, they will not be reflected in your ETCB account. Therefore, you will not be able to trade these securities at ETCB. Please review your Axos account statements for additional information. If you request to transfer your assets/opt out of the Transfer, corporate actions could impact the ability to move your asset. In that case, the asset(s) will remain with Axos until the corporate action is complete.

If you invest your available cash into Axos’ Clearing FDIC Insured Deposit Program, your funds will be redeemed from the Axos program and then transferred and deposited into the ETCB FDIC Insured Deposit Program. We encourage you to review the disclosures concerning this Program, here. This does not impact any cash in your Equity Trust account.

The table below outlines the key differences between the two products.

If you currently invest your cash with Equity Trust Company, this will not change. Additionally, unless otherwise directed by you, cash will continue to sweep back to your Equity Trust Company account as is the current process between Equity Trust Company and your linked ETC Brokerage Services account held at Axos.

Please click here to view ETC Brokerage’s Privacy Notice

You will receive two account statements for the month in which your Axos account(s) are transferred to ETCB: (1) one from Axos Clearing, displaying a zero balance along with any account activity details that took place prior to the transfer, as well as the movement of all securities, funds, and balances to ETCB; and (2) another from ETCB detailing any account activity that took place after the transfer, as well as the receipt of all securities and funds from your Axos account(s). You will also receive two account statements if your account is included in the population of accounts that will temporarily remain at Axos.

Customer may receive additional account statements from Axos if there is any residual activity (e.g. interest payments or dividends) that happens after the transfer date.

After the Conversion, you will continue to receive your ETCB brokerage account statements no less frequently than quarterly.

In addition to accessing your ETCB account through your myEQUITY account like you do today, you also have direct access to your account through a link on the ETCB website.

Additionally, the existing URL for direct access, will be changing so it will be important to discontinue using any bookmarked websites for ETCB upon the Conversion.

Options trading will not be immediately available upon conversion. ETCB will provide advance notification to option account holders prior to re-enabling options trading.

Your account will move from your current custodian, Equity Trust Company and Axos Clearing, to the new custodian, ETC Brokerage Services (ETCB), an Equity Trust Company affiliate.

If you have an existing ETC Brokerage Services account, that account number will not change. Your Equity Trust account number starting with “D” and/ or “200” will change to your ETC Brokerage Account number. We will be sending you additional information in the future, and you can consult with your Financial Advisor. Please also refer to the Notice sent in the mail to you related to account numbers and how assets from different custodians will consolidate into an ETC Brokerage Services account.​

No. If applicable, all relationships with your existing financial representative or advisor will remain the same if you do not opt out of this conversion.

At no cost to you, your brokerage positions carried through Axos Clearing will transfer to ETCB and your Equity Trust account will transfer to ETCB (the “transfer”).

You do not need to take any action to participate in the transfer.

The transfer will automatically and securely occur during Beginning on Friday, November 15, 2024 (the “conversion date”).

You have the right to object to the transfer by taking the following steps:

• Email [email protected] to inform us of your intent to opt out; and
• Close or move your account(s) to another custodian of your choice. If closing your account, your distribution/withdrawal paperwork must be in good order and received on or before November 14, 2024. If transferring to a new custodian, that custodian must provide ETC Brokerage Services with transfer instructions that are in good order, on or before November 15 2024. These requests can be submitted to your designated Financial Advisor, via fax at 440-365-1447, or mailed to ETC Brokerage Services, Attn: EAS Operations, PO Box 451249, Westlake, OH 44145.
  Please note, a distribution from a retirement account could result in a taxable consequence. Please contact your designated Financial Advisor and/or your tax professional for more information.

  Additionally, if you contact us to object (via email) but do not take the necessary steps to close or transfer your account as outlined above, then you will participate in the Transfer and your account(s) will automatically transfer to ETCB on the Conversion Date.If you object to the Transfer in accordance with the steps above, then your ETCB transfer fees will be waived.

  ETCB will also waive your account transfer fee for 60 days after the conversion date. Note that other applicable fees, consistent with the new Fee Schedule, may apply.

  After November 15, 2024, we will reject any requests to transfer assets to another firm/custodian or close an account. If this happens, we will instruct you to have your new firm/custodian resubmit the request on or after November 18, 2024. We will resume accepting transfer requests the week of November 18, 2024.

Yes, all accounts will move at the same time.

After you establish new login credentials through the ETC Brokerage Services portal, you will have access to view certain statements, confirms, and tax documents. Please see FAQ for information on how to access your account. You may also contact your representative/advisor who can provide additional information.

Additionally, if you are unable to access your ETCB account online, you can access your brokerage documents by directly logging into your Investor Mailbox. The URL for this direct login is https://im.mediantonline.com/invmailbox/ETCB/login. You will need to self-register your account upon your first login. The account number to enter will be your eight (8) digit existing ETCB account number without any dashes. Should you need any assistance, please contact ETCB directly at 877-819-8918.

You can access your ETC Brokerage Services account by visiting our website, www.etcbrokerage.com and clicking on the ETC Brokerage Account Login link at the top right of the page. You will be required to use your new username and temporary password. This information will be communicated to you at a later date. You can find a WealthStation Investor User Guide for establishing credentials here.

Please be on the lookout for future communications or updates to these FAQs.

Note that an email address is required to gain access to your account online. Please provide an email address to us if you have not already.

Additionally, if you are unable to access your ETCB account online, you can access your brokerage documents by directly logging into your Investor Mailbox. The URL for this direct login is https://im.mediantonline.com/invmailbox/ETCB/login. You will need to self-register your account upon your first login. The account number to enter will be your eight (8) digit existing ETCB account number without any dashes. Should you need any assistance, please contact ETCB directly at 877-819-8918.

Yes, your paperless preferences will move to ETC Brokerage Services. Please ensure that your account’s contact information and delivery preferences are up to date before November 6, 2024.

Through Thursday, November 14, 2024, orders will be handled by Axos Clearing for execution and settlement. Beginning Friday, November 15, 2024, orders will continue to be placed with ETCB, and will be executed and settled by ETCB.

After the transfer, we will deposit your cash in our FDIC Insured Deposit Program. We encourage you to review the disclosures concerning this program in your new Account Owner Agreement and the FDIC Insured Deposit Program documents.

Some assets in your existing Equity Trust Company account will not move to ETCB in the transfer. Equity Trust will continue to custody precious metals, physical real estate, cryptocurrency, and a small subset of investments that cannot transfer at this time (generally due to a bankruptcy, receivership, or litigation). If you are invested in any of these assets, Equity Trust will be providing more information.

Axos will continue to send statements on a regular basis, monthly or quarterly, for any position that remains at Axos until the account reflects a $0.00 balance. You will need to review your Axos account statements for additional information.

Yes. To view your updated agreements and disclosures, see: Important Documents and Agreements.

Depending on your account type, you could receive account statements from Axos Clearing, Equity Trust, and ETCB. These statements will show account activities and the transfer of your assets. Going forward, you will receive your brokerage account statements from ETCB. Similarly, you could receive Internal Revenue Service (“IRS”) tax forms reflecting reportable activity in your account for the 2024 tax year from Axos Clearing, Equity Trust, and/or ETCB. You may be required to account for information from all tax forms when completing your tax returns. Please consult your tax advisor with questions regarding tax reporting.

Please click here to view ETC Brokerage’s Privacy Notice.

Please click here to view the Directed Trustee Agreements and select your account type.

To view ETC Brokerage’s current Client Relationship Summary (Form CRS), please click here.