ETCB Brokerage Account Login

Financial Advisors:

The Transition to ETC Brokerage Services

As we approach the conversion of your investors’ accounts on July 27, 2024, we want to ensure that you are well informed and have the necessary information related to events that will affect your investors’ accounts.

There is a separate website page for your Investors:

View Investor-Facing Website

What to Expect in the Conversion

ETC Brokerage Services (“ETCB”) received regulatory approval to commence self-clearing and began to do so in March 2024. Being self-clearing allows us to of offer enhanced products, service, and support, for you and the investors you serve.

What this means for your investors is that on July 27, 2024, ETCB will be transitioning their accounts from Equity Trust Company and Axos Clearing LLC (“Axos”) to ETCB.

Conversion Date Is July 27th, 2024

The conversion date for transferring certain accounts from Equity Trust Company and Axos to ETCB is July 27, 2024. If you are receiving a notice of this conversion, then your investors’ accounts are slated to transfer on this date.

ETC Brokerage Services Accounts

If your investors have an existing account with ETCB through Axos, their brokerage account number will not change.

You Have A Right To Opt Out

Investors can opt out. Instructions were provided in the Notice sent to ETCB accounts. You can also review the respective FAQs posted below, for instructions on how they can opt out.

 

We Will Keep You Informed Throughout The Process

We will continue to update this site as needed. We will notify you directly with more timely information and action you or your investors may need to take.

SIPC

ETCB is a member of the Securities Investor Protection Corporation (SIPC), which protects securities customers of its members up to $500,000 (including $250,000 for claims for cash). An explanatory brochure is available upon request or at sipc.org. Account protection applies when a SIPC-member firm fails financially and is unable to meet obligations to securities clients, but it does not protect against market fluctuations, securities fraud claims or other losses that are unrelated to our solvency. Certain assets in your investors’ accounts may not be eligible for SIPC protection.

Key Dates

To facilitate the transfer of your investors’ accounts, online account access will be temporarily disabled during the weekend of the transfer date.

 

A
Thursday, July 25th, 2024

  • All open orders to be cancelled by ETCB.
  • Last day to opt out prior to conversion to ETCB. Otherwise, your investors may opt out after conversion without incurring a transfer fee up to 60 days after conversion.
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Friday, July 26th, 2024

  • You will be able to place trades in investors’ accounts. Only Day orders will be accepted.
  • Please plan and take care of any account-related business and banking transactions by market close.
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Saturday, July 27th, 2024

  • Conversion takes place and accounts are transferred to ETCB.
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Weekend of Saturday, July 27, 2024, and Sunday, July 28, 2024

  • Online account access disabled.
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Monday, July 29th, 2024

Conversion Complete

  • Accounts will be accessible online for you as well as for your investors on WealthStation.
  • Equity, ETF, and Mutual Fund orders may be entered through the ETCB trading platform.
  • ETCB will resume accepting GTC orders.
  • Incoming and outgoing transfer requests will resume.
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Prior to July 29, 2024

  • Your investors will receive information via email on how to access WealthStation including login credentials.
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After the Conversion

Depending on your investors’ account types, they may receive account statements for the third quarter 2024 from Axos Clearing, Equity Trust, and ETCB.

  • Starting with the fourth quarter 2024 statements, investors will only receive their brokerage account statement from ETCB if all their positions transferred from Axos and Equity Trust to ETCB.
  • Investors may also receive Internal Revenue Service (IRS) tax forms reflecting reportable activity in their account for the 2024 tax year from Axos Clearing, Equity Trust, and/or ETCB.
  • Investors may be required to use information from all three tax forms when completing their tax return.

Please refer to the Notice for additional dates and details related to this conversion.

Frequently Asked Questions (FAQ) for Advisor-Managed Brokerage Accounts through Equity Advisor Solutions

ACCELERAYTE

Introducing Accelerayte

Innovayte is an evolution of EAS and ETCB businesses into a new, modernized offering for independent advisors and broker dealer representatives. Equity Advisor Solutions (EAS) is using Innovayte’s technology platform called Accelerayte. As part of this conversion on July 27, you will now use Accelerayte to access all your applications available to you as an advisor with EAS.

Accelerayte (by Innovayte) is a new technology platform that serves as a Single Sign-On (SSO) to access all your applications available to you as an advisor with EAS. This is an advisor-only facing technology and will not be accessed by your end-investor clients.

How will I log in to Accelerayte?

On the morning of Monday, July 29, you will be emailed your Accelerayte credentials to start using the platform. The email will contain your username and a password. We will also be providing training resources including videos and guides to assist in your transition to the new platform. (Posted July 18, 2024)

How will I log in to various systems including Orion and WealthStation?

You will use Accelerayte to log-on via a Single Sign-On (SSO) to access all your applications, including Orion and WealthStation, available to you as an advisor with EAS. Your credentials will be distributed on Monday, July 29, 2024, prior to market open. (Posted July 18, 2024)

Can I log-in to WealthStation without going through Accelerayte?

For your convenience and ease of access, you will use Accelerayte for a Single Sign-On (SSO) experience to access all your applications available to you as an advisor with EAS. Your credentials will be distributed on Monday, July 29, 2024, prior to market open. (Posted July 18, 2024)

Will I continue to log into the same Orion application with our current user IDs to access our book of business?

While your Orion log in will not change, you will get a new Accelerayte log on to be able to access Orion and WealthStation via a Single Sign-On (SSO). Your credentials will be distributed on Monday, July 29, 2024, prior to market open. (Posted July 18, 2024)

How will I learn more about the new Accelerayte platform?

We will be proving a training video and a user guide on Accelerayte as we get closer to the launch date of July 29. In addition, we will be holding open “office hours” the week of July 29 for advisors to call in and ask support questions. We will notify you once those hours have been scheduled and provide you the information needed to join the calls. (Posted July 18, 2024)

What if I haven’t provided an email? How will I get my new log in ID?

You will be required to provide us with an email address in order to receive your Accelerayte log-in credentials. (Posted July 18, 2024)

INVESTOR ACCOUNT INFORMATION

Will my investors’ accounts remain with Equity Trust company?

Investors’ accounts will be moved from the current custodian, Equity Trust Company & Axos Clearing, to the new custodian, ETC Brokerage Services (ETCB), an Equity Trust Company affiliate. However, Equity Trust Company will remain the directed trustee on the retirement account types. Accounts that also hold crypto, precious metals, true real estate, notes secured by a deed of trust or assets that are nontransferable due to litigation will also remain at ETC.

Will my investors need to repaper?

In general, no, unless your investors only have an ETC account and do not have a similarly registered ETC Brokerage account. If no brokerage account currently exists, then your investors will need to establish a brokerage account to be able to trade on the new platform. For those investors who this applies to, we have previously communicated your list of investors.

When will my investors’ accounts move?

Accounts are scheduled to move the weekend of July 27, 2024.

Will investors’ statements change?

All assets will now be custodied at ETCB*, and investors will now receive a single, monthly brokerage statement reflecting all the assets in the account if there is activity in the account. If there is not activity, then investors will receive a quarterly statement from ETCB.

*Accounts or positions such as Crypto, Precious metals remaining at Equity Trust Company will receive a separate statement from Equity Trust Company.

Are there any new agreements my investors need to be aware of as a result of the conversion?

Yes.

Effective with the Conversion Date, your investors’ ETCB accounts will be governed by the updated Account Owner Agreement. For retirement accounts, Equity Trust will act as the directed trustee of investors’ accounts to maintain its retirement account status and ETCB will act as the retirement account’s custodian. In that case, the Account Owner Agreement and the Directed Trustee Agreement will apply to your investors’ accounts starting on the Conversion Date.

For investors who do not exercise their right to opt out of the Transfer, they are agreeing to terms in the above referenced Agreements and the Disclosures and Notices, all of which can be found on the Investor Conversion website: https://etcbrokerage.com/conversion.

My investor has assets that will be staying at ETC. Will they get an ETC statement and an ETCB statement?

Yes.

They will receive an ETC statement and an ETCB statement.

Will the new ETCB monthly statements, trade confirms, and tax documents be imported into the Orion Investor Portal when they become available?

No, these documents will live in the new ETCB platform called WealthStation.

When investors get their new ETCB account number, will all assets from the old account number get transferred to the new account number?

Yes, assets from Axos and certain assets from Equity Trust Company will transfer to ETCB. While the account registration will remain the same, a new ETCB account number will be issued and communicated to your investors by ETCB prior to the conversion date. (Posted July 11, 2024)

I see that my investors will get a new account number on the new ETCB platform. Will they also be assigned a new household ID and registration ID?

Household and registration IDs are Orion specific and will not change. (Posted July 11, 2024)

Is there any impact to my investor’s established banking instructions?

No.

ACH Deposit instructions and information will automatically be converted for standing/recurring deposits. Your investors should continue to make checks payable to ETC until July 26, 2024. Starting July 27, 2024, all checks should be made payable to ETC Brokerage Services, LLC. (Posted July 11, 2024)

 

ADVISOR ACCOUNT INFORMATION & SETTINGS

What functions will ETCB perform as a self-clearing broker dealer?

ETCB will perform bookkeeping functions, process receipt and delivery of securities that are purchased and sold by your investors, rights offerings, warrants, tender offers, redemptions, and other clearing and settlement functions pursuant to agreements between ETCB and all applicable central U.S. clearing and settlement facilities.

I have multiple accounts in a household, will all the accounts move at the same time?

Yes, all accounts will move at the same time.

As a Financial Advisor, will I need to set up a new login to ETC Brokerage?

Yes, details will be sent to you as we get closer to the transition.

Will my investors need to set up a new login to ETC Brokerage?

Yes, details will be sent to them as we get closer to the transition.

Will my paperless preference move to ETC Brokerage?

Yes, your paperless preference will move to ETC Brokerage. We will email the address on record. However, if at any time we receive a hard bound back from an email, that account will be switched to paper until a new email address can be provided.

What if my investor’s household has multiple accounts?

If your investor’s household has multiple accounts, each account will receive the Resign & Appoint letter as well as the Notice for Conversion letter. If the account has a zero balance at the time of the Transfer but is not closed, the account will be included in the Transfer and the Transfer Notification.

Where can I find the updated agreements and the terms and conditions?

These can be found in the Disclosures and Notices on our website: https://etcbrokerage.com/conversion. To request a free paper copy of these Agreements or disclosures, please contact us at 877-819-8918, or email [email protected].

What is the cutoff date for new assets coming into the accounts that are already established at Equity Trust Company or Axos Clearing?

We will accept deposits and incoming transfer of assets through Close of Business (COB) on July 25, 2024. Any deposits after this date will be processed into your investors ETC Brokerage Services account on July 29, 2024.

We will stop opening new accounts at Axos Clearing as of Close of Business (COB) on July 18, 2024. We will start opening new accounts on ETCB starting July 29, 2024. (Posted July 15, 2024)

When will ETCB stop opening new accounts & conducting account maintenance?

July 18, 2024, is the last day to open a new account at Axos Clearing. Accounts will not be opened, nor will account updates or maintenance occur, from July 19, 2024, through July 26, 2024. Any new account opening or maintenance requests after this timeframe will require the new ETC Brokerage Application or ETC Brokerage Account Maintenance form. Under extenuating circumstances, please contact your Relationship Manager. (Posted July 15, 2024)

When will you stop processing transfers?

Incoming transfers:

The last day to receive incoming transfer requests, in good order, is July 19, 2024. New transfer requests on ETCB’s updated forms may be submitted on July 29, 2024, and processing will resume.

Outgoing transfers:

The last day to receive outgoing transfer requests, in good order, is July 25, 2024. For outgoing transfers, new receiving firm / contra firm paperwork will be required. (Posted July 15, 2024)

WEALTHSTATION & ORION

What is WealthStation?

When ETC Brokerage Services (ETCB) transitioned to self-clearing, our customer data and transaction processing system transitioned to a new vendor, FIS. Advisors and investors will now view account information through the FIS application called WealthStation. (Posted July 15, 2024)

How will I learn more about the new ETCB application, WealthStation?

We have provided several training videos which can we watched on-demand at your convenience. Please reference the video area of the page below. In addition, we will be holding open “office hours” the week of July 29 for advisors to call in and ask support questions. We will notify you once those hours have been scheduled and provide you the information needed to join the calls. (Posted July 15, 2024)

Will I still use my Orion portal to view investor documents?

No.

Statements, confirmations, and tax forms will not be loaded onto the advisor portal on the Orion portal. These documents will only be available on the new ETCB portal, WealthStation. 

Will I continue to maintain my investors’ updated information in Orion?

No.

IMPORTANT: While you will still have access to Orion, all official changes you need to make to account information including email address, contact information, etc., will continue to be processed by ETCB. Updates will be reflected in the new ETCB portal, WealthStation. (Posted July 11, 2024)

Will my investor’s account history migrate to the new ETCB platform, WealthStation?

No, but historical data and documents (e.g. statements and tax forms) will be available in Orion. (Posted July 11, 2024)

Will I still be able to see my investors’ account number in Orion?

No.

Your investors’ account numbers in Orion will now reflect your investors’ Axos account number as of Monday, July 29, and will match the account number on the new ETCB platform, WealthStation. (Posted July 11, 2024)

 

Will there be a way to push new account statements and tax documents into Orion?

There will not be an automatic push, but as the advisor you could upload these documents into Orion.   Your investors will have access to account statements, trade confirmation and tax documents through WealthStation for activity occurring at ETCB after July 27, 2024.

Will Orion still be included in the EAS offering?

Orion will still be included as part of our offering. And although Orion is still available to you, we will no longer require advisors to use Orion.

How will the Orion Client Portal tie into the new ETCB platform, WealthStation?

We will feed account information from the ETCB platform, WealthStation, into Orion. Note this is a one-way feed, therefore all records need to be maintained in WealthStation.

Will data entered into WealthStation appear in Orion?

Yes.

Each night there will be a data upload from WealthStation to Orion. All data in Orion will be overwritten by the data in WealthStation, regardless of the update date. (Posted July 11, 2024)

SPECIAL SITUATIONS: FRACTIONAL SHARES, CORPORATE ACTIONS, AND CERTAIN ALTERNATIVE INVESTMENTS

What if my investor holds fractional shares?

Any of your investors holding fractional shares at Axos Clearing of an equity security will receive cash in lieu of the fractional shares.

What if my investors’ securities are impacted by a corporate action?

If any of your investors’ securities are impacted by a corporate action (e.g., a tender offer) on or around the Conversion Date, those securities will likely remain at Axos Clearing account until the corporate action is completed. Upon completion (and with no action on your or their part), the securities or cash proceeds will move to their ETCB account. Until then, they will not be reflected in their ETCB account. Therefore, your investors will not be able to trade these securities at ETCB. Please review the Axos Clearing account statements for information. If your investors request to transfer their assets/opt out of the Transfer, corporate actions could impact the ability to move their asset. In that case, the asset(s) will remain with Axos Clearing until the corporate action is complete. Please refer to ETCB’s FAQs located here https://etcbrokerage.com/conversion, for additional information.

What if my investors own crypto, precious metals, a note secured by a deed of trust, accounts with options agreements, and/or physical real-estate. Will those assets transfer to ETCB?

No.

Equity Trust Company will continue to custody the following assets: precious metals, physical real estate, notes secured by a deed of trust, accounts with options agreements, and crypto currency. If your investors are invested in one of these asset classes, you will be provided with specific information on how to transact in their account(s). Also, there are a small number of investments, other than the types mentioned above, that Equity Trust Company is the custodian of and that cannot be transferred at this time (generally due to a pending bankruptcy, receivership, or litigation). Those assets will remain in your investor’s Equity Trust Company account.

TRADING

When will the first day of trading happen on the new platform?

Monday, July 29, 2024.

Are my securities protected?

ETCB is a member of the Securities Investor Protection Corporation (SIPC), which protects securities customers of its members up to $500,000 (including $250,000 for claims for cash). An explanatory brochure is available upon request or at sipc.org. Account protection applies when a SIPC-member firm fails financially and is unable to meet obligations to securities investors, but it does not protect against market fluctuations, securities fraud claims or other losses that are unrelated to our solvency. Certain assets in your investors’ accounts may not be eligible for SIPC protection.

I normally rebalance my investors’ accounts at the end of the month. How should I prepare for this?

We encourage you to plan ahead and avoid high volume trading and rebalances at the end of July to help ensure the transition goes as smooth as possible.

COMMUNICATIONS

What documents should my investors expect to receive related to this change?

On June 26, 2024, investors were mailed a Resign and Appoint letter from ETC and an Account Transfer Notice from ETCB. Investors may opt out and details related to this process were included in these notices. Samples of these two notices were provided to your firm.

After July 27, 2024, Investors may receive notification from a Transfer Agent or Sponsor as ETCB begins to re-register an investor’s alternative investments.

New System: WealthStation On-Demand Training

WealthStation: FIS’ WealthStation is your investors’ dashboard for all account related activity.

Wealth Station Account Groups, Trade Solicitation Settings & Account Nicknames

This training covers creating account groups for the purpose of global views and reporting. It also covers order entry solicitation settings and creating account nicknames.

 

 

WealthStation Account Information

This training includes looking up Accounts/Groups and navigating the dashboard to see account overview, registration information, distributions, contributions, beneficiaries, positions, gain/losses and more.

 

WealthStation Order Entry

Includes various topics regarding Order Entry for Equities, Options and Mutual Funds, Order Status, Editing Orders, Cancelling Orders, and understanding the Order ID.

 

WealthStation Dashboard

Provides an overview of the WealthStation Dashboard including: Top Accounts & Positions, Allocation & Maturing Securities, Market/Firm News & Indices, Configuration & Navigation, Alerts.

 

 

End Investor

This training covers the end client investor experience.

 

Library of Conversion Communications

For your reference, you may view all letters, emails, and other related communications, that have been sent to both Investors and Advisors regarding this Conversion.

Advisor Communications

This is where you can find all previous communications sent from us directly to our advisors.

Investor Communications

It’s rare we send directly to your clients, however, there are a few regulatory messages that we must send and you can find those copies here.

Important Documents & Agreements

ETCB continues to maintain policies and procedures to protect your information and to comply with the Securities and Exchange Commission (SEC) Regulation S-P (Privacy of Consumer Financial Information).  These policies and procedures apply to the Transfer and will continue to apply after it. 

    As a result of the transfer, all eligible sweep option balances will be transferred to our FDIC Insured Deposit program. The terms and conditions for this FDIC Insured Product can be found here.

    • Additionally, a list of the banks participating in our Insured Deposit Program can be found here.