On the morning of Monday, July 29, you will be emailed your Accelerayte credentials to start using the platform. The email will contain your username and a password. We will also be providing training resources including videos and guides to assist in your transition to the new platform. (Posted July 18, 2024)

You will use Accelerayte to log-on via a Single Sign-On (SSO) to access all your applications, including Orion and WealthStation, available to you as an advisor with EAS. Your credentials will be distributed on Monday, July 29, 2024, prior to market open. (Posted July 18, 2024)

For your convenience and ease of access, you will use Accelerayte for a Single Sign-On (SSO) experience to access all your applications available to you as an advisor with EAS. Your credentials will be distributed on Monday, July 29, 2024, prior to market open. (Posted July 18, 2024)

While your Orion log in will not change, you will get a new Accelerayte log on to be able to access Orion and WealthStation via a Single Sign-On (SSO). Your credentials will be distributed on Monday, July 29, 2024, prior to market open. (Posted July 18, 2024)

We will be proving a training video and a user guide on Accelerayte as we get closer to the launch date of July 29. In addition, we will be holding open “office hours” the week of July 29 for advisors to call in and ask support questions. We will notify you once those hours have been scheduled and provide you the information needed to join the calls. (Posted July 18, 2024)

You will be required to provide us with an email address in order to receive your Accelerayte log-in credentials. (Posted July 18, 2024)

Investors’ accounts will be moved from the current custodian, Equity Trust Company & Axos Clearing, to the new custodian, ETC Brokerage Services (ETCB), an Equity Trust Company affiliate. However, Equity Trust Company will remain the directed trustee on the retirement account types. Accounts that also hold crypto, precious metals, true real estate, notes secured by a deed of trust or assets that are nontransferable due to litigation will also remain at ETC.

In general, no, unless your investors only have an ETC account and do not have a similarly registered ETC Brokerage account. If no brokerage account currently exists, then your investors will need to establish a brokerage account to be able to trade on the new platform. For those investors who this applies to, we have previously communicated your list of investors.

Accounts are scheduled to move the weekend of July 27, 2024.

All assets will now be custodied at ETCB*, and investors will now receive a single, monthly brokerage statement reflecting all the assets in the account if there is activity in the account. If there is not activity, then investors will receive a quarterly statement from ETCB.

*Accounts or positions such as Crypto, Precious metals remaining at Equity Trust Company will receive a separate statement from Equity Trust Company.

Yes.

Effective with the Conversion Date, your investors’ ETCB accounts will be governed by the updated Account Owner Agreement. For retirement accounts, Equity Trust will act as the directed trustee of investors’ accounts to maintain its retirement account status and ETCB will act as the retirement account’s custodian. In that case, the Account Owner Agreement and the Directed Trustee Agreement will apply to your investors’ accounts starting on the Conversion Date.

For investors who do not exercise their right to opt out of the Transfer, they are agreeing to terms in the above referenced Agreements and the Disclosures and Notices, all of which can be found on the Investor Conversion website: https://etcbrokerage.com/conversion.

Yes.

They will receive an ETC statement and an ETCB statement.

No, these documents will live in the new ETCB platform called WealthStation.

Yes, assets from Axos and certain assets from Equity Trust Company will transfer to ETCB. While the account registration will remain the same, a new ETCB account number will be issued and communicated to your investors by ETCB prior to the conversion date. (Posted July 11, 2024)

Household and registration IDs are Orion specific and will not change. (Posted July 11, 2024)

No.

ACH Deposit instructions and information will automatically be converted for standing/recurring deposits. Your investors should continue to make checks payable to ETC until July 26, 2024. Starting July 27, 2024, all checks should be made payable to ETC Brokerage Services, LLC. (Posted July 11, 2024)

ETCB will perform bookkeeping functions, process receipt and delivery of securities that are purchased and sold by your investors, rights offerings, warrants, tender offers, redemptions, and other clearing and settlement functions pursuant to agreements between ETCB and all applicable central U.S. clearing and settlement facilities.

Yes, all accounts will move at the same time.

Yes, details will be sent to you as we get closer to the transition.

Yes, details will be sent to them as we get closer to the transition.

Yes, your paperless preference will move to ETC Brokerage. We will email the address on record. However, if at any time we receive a hard bound back from an email, that account will be switched to paper until a new email address can be provided.

If your investor’s household has multiple accounts, each account will receive the Resign & Appoint letter as well as the Notice for Conversion letter. If the account has a zero balance at the time of the Transfer but is not closed, the account will be included in the Transfer and the Transfer Notification.

These can be found in the Disclosures and Notices on our website: https://etcbrokerage.com/conversion. To request a free paper copy of these Agreements or disclosures, please contact us at 877-819-8918, or email [email protected].

We will accept deposits and incoming transfer of assets through Close of Business (COB) on July 25, 2024. Any deposits after this date will be processed into your investors ETC Brokerage Services account on July 29, 2024.

We will stop opening new accounts at Axos Clearing as of Close of Business (COB) on July 18, 2024. We will start opening new accounts on ETCB starting July 29, 2024. (Posted July 15, 2024)

July 18, 2024, is the last day to open a new account at Axos Clearing. Accounts will not be opened, nor will account updates or maintenance occur, from July 19, 2024, through July 26, 2024. Any new account opening or maintenance requests after this timeframe will require the new ETC Brokerage Application or ETC Brokerage Account Maintenance form. Under extenuating circumstances, please contact your Relationship Manager. (Posted July 15, 2024)

Incoming transfers:

The last day to receive incoming transfer requests, in good order, is July 19, 2024. New transfer requests on ETCB’s updated forms may be submitted on July 29, 2024, and processing will resume.

Outgoing transfers:

The last day to receive outgoing transfer requests, in good order, is July 25, 2024. For outgoing transfers, new receiving firm / contra firm paperwork will be required. (Posted July 15, 2024)

When ETC Brokerage Services (ETCB) transitioned to self-clearing, our customer data and transaction processing system transitioned to a new vendor, FIS. Advisors and investors will now view account information through the FIS application called WealthStation. (Posted July 15, 2024)

We have provided several training videos which can we watched on-demand at your convenience, as well as a WealthStation Investor User Guide. Please reference the video area of the page below. In addition, we will be holding open “office hours” the week of July 29 for advisors to call in and ask support questions. We will notify you once those hours have been scheduled and provide you the information needed to join the calls. (Posted July 15, 2024)

No.

Statements, confirmations, and tax forms will not be loaded onto the advisor portal on the Orion portal. These documents will only be available on the new ETCB portal, WealthStation. 

No.

IMPORTANT: While you will still have access to Orion, all official changes you need to make to account information including email address, contact information, etc., will continue to be processed by ETCB. Updates will be reflected in the new ETCB portal, WealthStation. (Posted July 11, 2024)

No, but historical data and documents (e.g. statements and tax forms) will be available in Orion. (Posted July 11, 2024)

No.

Your investors’ account numbers in Orion will now reflect your investors’ Axos account number as of Monday, July 29, and will match the account number on the new ETCB platform, WealthStation. (Posted July 11, 2024)

There will not be an automatic push, but as the advisor you could upload these documents into Orion.   Your investors will have access to account statements, trade confirmation and tax documents through WealthStation for activity occurring at ETCB after July 27, 2024.

Orion will still be included as part of our offering. And although Orion is still available to you, we will no longer require advisors to use Orion.

We will feed account information from the ETCB platform, WealthStation, into Orion. Note this is a one-way feed, therefore all records need to be maintained in WealthStation.

Yes.

Each night there will be a data upload from WealthStation to Orion. All data in Orion will be overwritten by the data in WealthStation, regardless of the update date. (Posted July 11, 2024)

Any of your investors holding fractional shares at Axos Clearing of an equity security will receive cash in lieu of the fractional shares.

If any of your investors’ securities are impacted by a corporate action (e.g., a tender offer) on or around the Conversion Date, those securities will likely remain at Axos Clearing account until the corporate action is completed. Upon completion (and with no action on your or their part), the securities or cash proceeds will move to their ETCB account. Until then, they will not be reflected in their ETCB account. Therefore, your investors will not be able to trade these securities at ETCB. Please review the Axos Clearing account statements for information. If your investors request to transfer their assets/opt out of the Transfer, corporate actions could impact the ability to move their asset. In that case, the asset(s) will remain with Axos Clearing until the corporate action is complete. Please refer to ETCB’s FAQs located here https://etcbrokerage.com/conversion, for additional information.

No.

Equity Trust Company will continue to custody the following assets: precious metals, physical real estate, notes secured by a deed of trust, accounts with options agreements, and crypto currency. If your investors are invested in one of these asset classes, you will be provided with specific information on how to transact in their account(s). Also, there are a small number of investments, other than the types mentioned above, that Equity Trust Company is the custodian of and that cannot be transferred at this time (generally due to a pending bankruptcy, receivership, or litigation). Those assets will remain in your investor’s Equity Trust Company account.

Monday, July 29, 2024.

ETCB is a member of the Securities Investor Protection Corporation (SIPC), which protects securities customers of its members up to $500,000 (including $250,000 for claims for cash). An explanatory brochure is available upon request or at sipc.org. Account protection applies when a SIPC-member firm fails financially and is unable to meet obligations to securities investors, but it does not protect against market fluctuations, securities fraud claims or other losses that are unrelated to our solvency. Certain assets in your investors’ accounts may not be eligible for SIPC protection.

We encourage you to plan ahead and avoid high volume trading and rebalances at the end of July to help ensure the transition goes as smooth as possible.

On June 26, 2024, investors were mailed a Resign and Appoint letter from ETC and an Account Transfer Notice from ETCB. Investors may opt out and details related to this process were included in these notices. Samples of these two notices were provided to your firm.

After July 27, 2024, Investors may receive notification from a Transfer Agent or Sponsor as ETCB begins to re-register an investor’s alternative investments.